Testimonials

Fantastic service, excellent will children. They have friendly staff. They make you feel at home.

Only good things to say. The team is genuinely great to work with and are friendly, professional, and always patient. They’re especially wonderful with kids, making appointments stress‑free and enjoyable. It’s clear that the eye health of their patients is their top priority; they take the time to explain everything and ensure you feel confident about your care. Highly recommend!

Dr. Jefferies and her staff are phenomenal! Patient, courteous, knowledgeable! And a great selection of glasses!

Excellent staff

My first visit was an excellent experience! • Receptionist Jennifer cheerfully and efficiently facilitated my transfer from Dr. Sullivan (now retired) without any issues. • Optometric Assistant Sarah was delightfully upbeat while performing the pre-exam tests. She recommended retinal photos in a no-pressure manner, clearly mentioning the additional $55 cost. Given my retinal concerns, I was glad to accept. • Dr. Dang was friendly, professional, and attentive. He listened carefully, answered all my questions, and documented everything thoroughly on his laptop. For a more comprehensive exam, he offered drops that would increase light sensitivity for about three hours. I appreciated the clear explanation and agreed. • Optical Consultant Jody was helpful and informative as we discussed new technology and pricing for progressive lenses. She provided guidance without any sales pressure, and I appreciated being able to take the information home to consider my options. The appointment began only a few minutes late, lasted over an hour, and I never felt rushed at any point. Highly recommend this clinic for their professionalism, friendliness, and patient-centered care.

What a great place! I had an eye emergency and they were able to get me in, just a few hours later! Everyone was very friendly and professional! Would highly recommend OVV!

The staff and doctors at the Pembroke location are ABSOLUTELY phenomenal human beings! My child is on the Autism Spectrum and Dr. Jose managed to measure an accurate prescription for him. AND he even wears his glasses! I highly recommend this place and it saved me a long drive (and wait list) with CHEO.

Where to begin without writing a novel about how incredible my experience has been…. After having a very bad experience with new staff at my former optometrist’s office, a friend recommended OVV. I was really struggling with vision issues due to onset binocular vision (double Vision). They referred me to our local “expert” who shall remain anonymous. This “expert” did not once make eye contact with me, typed away on the previous patient’s file, seemed not to care that I was suffering with my new lack of vision and he barely listened to me. After a year of returning for 4 appointments where the same tests were done over and over with no diagnosis or help I was fed up. A year is a very long time when you can’t see properly and you are getting NO answers. Finally I convinced either him or my new optometrist at my old optometrist’s office to refer me to Ottawa. I was sent to an ophthalmology surgeon’s office who didn’t give me much information whatsoever. The office was JAMMED with people, barely a chair to sit in, in several of the waiting rooms. I was offered surgery that involved straightening my lazy eye then follow up with more surgery over and over until it MIGHT be better by adjusting stitches or something…. Like I said, very confusing and not at all convincing! Excuse me?! Finally, a friend referred me to OVV and I saw Dr. Jose who was so very informative. She took the time to properly do extensive testing. She gave me a diagnosis and educated me about what I call “eye physiotherapy”, aka, extensive exercises for the eye(s) to correct my vision. She made another appointment for me with Dr. Jeffries, who is an expert in the field from what I gather (I just happened to notice she graduated with Honours). BOTH of these doctors spent from 10:15 am until after 1 pm thoroughly testing me and retesting me. They did not even take a lunch break. Dr. Jeffries thoroughly explained EVERY step of the process. Where do you ever see dedication like that?! To make a very long story shorter, (too late) I will finally sleep soundly tonight. Thank you doctors, you will never know how grateful I am. I look forward to seeing all of the wonderful, friendly, knowledgeable, PROFESSIONAL staff every week for the next 52 weeks!!! Sincerely, Mary Lynn Pilatzke

I have since moved away, but saw OVV throughout 2022-2023 during a difficult time medically. They were so much more helpful in getting my vision sorted out that the ophthalmologists that I had seen. Dr. Maione was friendly, professional and provided lots of great information, and the staff were always helpful. Once I moved away, they forwarded an rx from my file to my new optometrist (for cross-reference) within a few minutes of receiving the request, and also took the time to contact me to confirm they had done it and that they had sent a copy to me too. Excellent service. Lovely people. Rock on OVV. :-)

Where to begin. From the time I stepped into the office until the time I left, it was an unbelievable experience! Everything was top notch....ALL the employees were extremely friendly yet very professional. Just waiting for my appointment time, you could see and hear their upbeat attitude and friendliness. It made me feel relaxed and at home as this was my first time there due to my former optometrist retiring. So, not knowing what expect sure was put to rest in a hurry with the staff having things well in hand. You could see their competency and love of their work up front. Sarah was so friendly and calming and I appreciate all she did for me at the beginning of my appointment. Then to Dr. Letwinetz, where she was extremely professional, knowledgeable and understanding. I felt like I have been a patient for years there. A major shout out to ALL the staff members there. You made my first visit a memorable one and I'm looking forward to visiting again without hesitation and unknown feelings. Thank you again!😊

I want to thank Ottawa Valley Vision for taking my family as patients this year when Dr. Folz retired. Your staff made the transition seamless. The front desk staff was very pleasant both on the phone and in person when we all went for our first appointments at the beginning of the summer. Dr. Letwinetz is great and our family has nothing but great things to say. Looking forward to a great future as clients with Ottawa Valley Vision.

I can't say enough to express my appreciation for Dr. Letwinetz and the Staff at the Clinic. Professional ,concerned and kind .

My optometrist retired in early 2024 after providing me with 42 years of service. I had my first visit with OVV and their newest optometrist, Dr. Kristen Letwinetz, today. The clinic is a topnotch 5-star operation. I was greeted by Vicki and quickly transitioned into routine diagnostics with Jessica , who was friendly, professional and patient. The transition to seeing Dr. Letwinetz was also timely and completely satisfying. Kristen was able answer my questions and make recommendations in a friendly, professional manner. Julia and Clair were able to fit me with a new pair of glasses, with patience and an excellent sense of function and style. Thanks to OVV staff, I have made a successful transition to a new optometry clinic. I will look forward to returning and highly recommend their services.

Super satisfied with their service! Lauryn spent countless visits helping me find the perfect pair of frames suiting my needs! They didn’t have the exact pair I was interested in but they went above and beyond ordering the frame in for me! They arrived in a very timely manner! Impressed!

My experience at OVV has always been pleasant. The staff is knowledgeable and friendly and Dr. Maione is diligent with her work.

Dr. Maione was very helpful in treating the dryness in my eyes and re-fitting me in very comfortable daily contact lenses. It was as wonderful experience and I look forward to continuing eye care with Ottawa Valley Vision.

Dr. Maione has provided my family with exceptional care. Professional, knowledgeable and very friendly. She was thorough and attentive to concerns and questions providing easy to understand answers. The office is bright, clean and very welcoming. We are so grateful to have such educated and knowledgeable eye care in the area. Looking forward to our next visit. Keep up the great work Dr. Maione, you are an asset to the Valley.

I don't know where to start. My elderly parents had been going to the same optometrist for decades but he retired. Luckily we were directed to this office, and thank God because this office is a Godsend. Right from the initial phone call to make an appointment Lauren was so helpful and patient and accommodating and kind. We just had my mother's appointment today. We were treated like royalty by Lauren and Jody and Dr. Maione. Lauren is so pleasant that anyone would be lucky to have her working for them. The same thing goes for Jody. She was so kind and helpful with my mom, so efficient and sweet that you could not ask for a better employee when dealing with the elderly or the public in general. We saw Dr. Maione for the first time. I am so grateful we got such a knowledgeable, kind and compassionate doctor. She was so good with my mom. Then we got to meet Vicki on our way out (also a very sweet person) and said goodbye to Lauren who just made such an impact on us. In summary, INCREDIBLE staff, INCREDIBLE doctor, the office itself is clean and beautifully decorated, top of the line equipment and very professional but with a compassionate human touch. Cannot recommend this optometrist's office enough! If I could give TEN stars I would.

I met with Dr. Maione for my annual check up. She was extremely friendly, professional and detailed in her assessment. I highly recommend, and is worth the drive from Ottawa! Thanks again Dr. Maione!

OVV is an authorized dealer for flying eyes sun glasses. When I went in to see them, they didn’t have the ones I wanted, but ordered them for me. They came in quickly, the staff were super friendly and helpful and the sun glasses are amazing and exactly what I needed for flying as I am a pilot. They sun glasses are amazing to wear under a helmet as well or with any kind of ear protection that goes over the head. Thanks OVV for all your help. I will be back for sure.

My experience at Ottawa Valley Vision has been outstanding. I was not aware of any vision issues, until Kristel identified that I had a detached retina. I was booked in with an ophthalmologist the same day and had surgery the day after that. If it was not for Kristel's in depth examination then I would very likely be living with permanent sight loss in that eye. The follow up care was exemplary. Thank you for everything

Professional and personal service is second to none

Dr Jeffries is very kind and patient.

Hi I had an unexpected visit to the office today. I had one of my contact lens torn in half leaving part of it still on the eye. The staff was amazing. They got me in immediately. Julia the student optician popped it out almost instantly and then Dr. Jefferies double checked for her. Great personal service. Thank you!!!

World class.