Had a few questions and called their toll free phone number fully expecting to be sent to some nondescript voice mail that never gets checked. Instead a gentleman picked up after only a couple of rings, what a pleasant surprise! He answered all of my questions and even took the time to educate me as to some of the finer points of choosing a cowhide rug. He assured me that my rug would ship within 24hrs after purchase as a part of their free shipping policy. This is old school customer service such as I grew up with but almost never receive these days. I couldn’t be more pleased so far. I will of course check back in with an update after the rug arrives, but if it’s half as nice as the buying experience was, I’m sure it will exceed my expectations. My rug arrived IN TWO DAYS! I couldn’t believe it. It is exactly the one posted on the website, and it is FLAWLESS! I measured it and it measures just as was listed. This rug is far more gorgeous in person than it is on their site. Pictures simply don’t do it justice. Wouldn’t hesitate to purchase again. Highly recommended.
Feb 4, 2025
Larry Lum
Very good prices!
Dec 29, 2024
Laura Ellis
Just ordered a rug for my living room.
Oct 18, 2024
Bobby Maggi
My cowhide just arrived, and it looks fantastic in our space. There was a small hiccup in the system for their inventory, and Victoria reached out to me to resolve an albeit very small issue.
What followed was one of the best customer service experiences I’ve had in recent memory. From start to finish, Luxury Cowhides was accommodating, understanding and exceeded any and all expectations. I would recommend their products and my overall experience with them to anyone!!
Oct 15, 2024
Matthew Mayers
Excellent inventory and service, highly pleased with my purchase. I recommend
Oct 13, 2024
Jessica Stosich
Very happy with my purchase! Great quality and even more beautiful in person and fast shipping. I highly recommend this company.
Jun 25, 2024
pascal huvé
great zebra/cow , great service
May 18, 2024
brooklyncowboys
Pedro was very communicative when I inquired about 2 matching zebra ottomans
He sent pics and a video and the transaction was a breeze
He shipped via fed express and once received we couldn't be happier with the craftsmanship
They are exactly what we were looking for
Feb 20, 2024
JackandBernard
A high quality product, received promptly with minimal hassle whilst provided with updates as to shipping & the purchase itself. Very reasonable transaction and interaction.
Dec 10, 2023
Mark Allinson
I ordered a Zebra face rug that is ultra
high Quality with great natural detail and texture. I highly recommend this product from CowHidesUSA !!!
Mark A. Framingham, MA
Nov 10, 2023
ingrid bruha
Amazing hide. Super soft, great design. Exactly as described and arrived very quickly.
Sep 29, 2023
Ls Littleton
Beautiful springbok pelts. I was able to make a gorgeous vest for my future son in law. He said it's "epic"
Jul 19, 2023
Francie Jones
What a great company to deal with. I inquired by text and they responded immediately told them exactly what I was looking for and they came back with a cow rug in tri colors. They found Exactly what I was looking for and the dimensions were perfect.
Their customer service is impeccable , I strongly recommend to purchase from them. The product quality is superb. The rug looks so beautiful in my living room.
Apr 7, 2023
Terri Strout
Excellent customer service! Pedro went above and beyond to help me get exactly what I was looking for since I needed a specific size and color. He took a lot of time and handpicked my item to make sure it was correct! The product arrived quickly, well packed and was perfect! I would highly recommend Cowhides USA.
Oct 13, 2022
Ian Cloutier
From selecting my specific item on their website to the prompt shipping and delivery and customer support communication…I would highly recommend them.
Jul 17, 2022
Scott Mullins
I have purchased 5 cowhides - each one is exactly as pictured in sample photos sent and they have never disappointed. Super Customer Service and quality of hides.
Jul 11, 2022
G G
Accidentally put the wrong address and they fixed it immediately and got my order straight!! Fast shipping and easy orders! 🎉
Mar 21, 2022
Danny Llanes Rojas
Excellent quality, the rug looks as I expected. I recommend it 💯.
Mar 4, 2022
sandral
Top notch customer service. I read previous reviews when I was on my hunt for the perfect piece. This place had all the best reviews. I cannot say enough about Pedro. He gave me one on one excellent service and was patient with me all the way through. Once we agreed upon what I wanted I made my purchase and he shipped it from N.Y. on Tuesday and I received it in California in TWO days.
Don’t look elsewhere. If you don’t see it on his website I am certain he will find it for you in his warehouse. Thank you Pedro for your wonderful service and exceptional product!
Jun 17, 2021
Kerry B
Absolutely beautiful cow hide rugs. I ordered one and it was a bit darker looking in the space than I wanted and Pedro did every single thing possible to find me a more suitable rug to exchange it with. I have never had a better, more personalized customer service experience in my life! Will definitely order from them again if I need another cow hide!
May 10, 2021
Calli Blocker
Quick shipping and beautiful rug! Such a nice. Quality hide for a great price! I will definitely order from this site in the future.
Apr 19, 2021
Stephanie Harris
I love my hide! I recommend this company to everyone looking for a high quality and beautiful hide The service was top notch and the help finding the perfect one was greatly appreciated.
Mar 10, 2021
John Badalamenti
Great quality, feels amazing, looks even better in person. Pedro was great to work with and it arrived quickly and as advertised. Will order again!
Feb 17, 2021
Marcy Maurer
Very quick to answer texts on questions about a certain rug. Thank you for your advice, the rug looks great under my table!
Feb 16, 2021
Leon van Wyk
Friendly, helpful, knowledgable, prompt replies, quality products, reasonable prices...will definitely use him again.