Testimonials

Customer service is the glue that connects customers with the business. I have been to Real Eye Optometry in MetroTown for many many years, not only all the doctors are amazingly gentle with customers (patients), but also the front desk staffs. Susan is an outstanding communicator and exudes professionalism in dealing with all FAQs, no matter how busy she is. Thank you, Susan!

I would highly recommend going to this optometry clinic if you're looking for a place that is professional and knowledgeable. I had the pleasure of seeing Dr. Amit Sahota. She was excellent - not only did she help with my prescription but she asked me about if I take any supplements/vitamins and had great recommendations on what I should be taking. She has a great understanding on overall systemic health which was refreshing!! She took me in on time and answered all of my questions thoroughly. Bal in the front was awesome as well! She helped me select frames/lenses and was honest with what suited me and what didn't. Once my glasses came in she adjusted them several times for me (I was picky with how they sat/felt on my face) and was very patient and sweet throughout the entire process. I also appreciate the location. It's inside the mall but in a separate office gallery area that is wayyy less congested than the rest of the mall. Makes it feel way more professional but also convenient as I was able to run errands before and after my appt. I rarely leave reviews but I genuinely thought this was a great place and will be going here for many many more years to come!

Dr. Shaun Padi is a stand up gentleman and an excellent optometrist. He is knowledgeable, thorough, and takes the time to explain things clearly. You can tell he takes real pride in his work and genuinely cares about his patients. The front desk staff were also incredibly helpful and welcoming from start to finish. I rarely leave Google reviews but would highly recommend Dr. Padi and the entire team at Real Eyes Optometry!

We first started coming here out of convenience, but we have stayed because of the incredible service here. We’ve been coming for the last 2+ years. Susan, at the front desk, has always been so great. They have all been very kind, and great with our kids. Very knowledgeable, and very accommodating.

Very great experience. From doctor to the front desk assistant all very professional and on top of things and willing to answer any questions or concerns we have. Susan the front desk is always friendly and helpful!

First time here, and first time getting my eyes checked in almost 10 years they were kind and very efficient! My new frames came in super fast as well so very happy with how my time here went! Thanks to Susan for helping me pick out the best frames for my face and being kind!

We have been coming to this clinic since my daughter was three years old. At first, I was concerned that English is not our family’s first language and that she might have difficulty communicating or cooperating during her eye exam. However, Dr. Shaun Pati was incredibly patient, professional, and kind. He took the time to make my daughter feel comfortable and guided her through the examination with great care. Dr. Pati is very thorough and attentive, which gave us a lot of confidence in his care. Because of our positive experience, we chose him as the eye doctor for our entire family. My daughter is now seven years old, and thanks to her regular eye exams, she has learned the importance of maintaining good eye health from an early age. I would also like to thank Susan for her outstanding customer service. She is always helpful when assisting me with contact lens orders and makes sure I know about any special promotions or discounts available. We truly appreciate the care and support we have received over the years. I highly recommend this clinic to anyone looking for professional, knowledgeable, and compassionate eye care.

Our family had an outstanding visit to this local eye office. The doctor provided incredibly thorough care for my son and gave us great tips for his eye health. The optician was also fantastic and patiently guided my kid through selecting his new eyewear. Truly excellent customer service!

My family and I have been here for many years, the service and care is top notch! Doctors are very attentive and the optician Susan is amazing! She makes great recommendations and loves her patients and deserves to be recognized.

“Had a great experience with RF treatment at Real Eyes Optometry. My dry eye already feels better after one session, and I even noticed my under-eye bags looked lighter. I was a bit nervous about the eyelid flip part, but Dr. Amit was amazing, super gentle and reassuring the whole time, which made it way easier than I expected. Overall really smooth experience including the administrative part, and definitely worth it.”

Great experience, Susan greeted me warmly, friendly, knowledgeable, and helped me greatly in picking out the perfect contacts lens.

Everyone is friendly and professional. Susan is a gem 💎

it very wonderful experience with Real Eyes Optometry, there is front Reception her name is Susan,she got most nicest patient, she got most soft spoken when she deal with my son's eye and and telling my son, and I the detailing one by one, how to get the glasses and all the information and later on, when we pick up the eyeglasses, she was on her lunch. She knows that we need to pick up the item. She literally put her lunch out of the side. She get up and then helping us have No hesitation. It's very nice for you to do that~♡

Great 👍 service and nice people!

I had a great experience at this clinic. The doctors and the staff were both professional and kind. Susan was welcoming and efficient, and she is very knowledgeable. Dr. Pati is thorough with the eye examinations. He also takes the time to answer questions and address concerns without being dismissive or rushing. Highly recommend!

Started having bent and wavy vision in my left eye. Called in as a first time patient and I was lucky to get an appointment within the next 2 hours. Dr. Pati diagnosed I had a retinal detachment and referred me to a specialist the next day. I had surgery 2 days later and this saved my vision.

I’m extremely glad I went to Real Eyes Optometry after being referred there by Urgent Care this morning. Urgent Care initially thought I didn’t need antibiotic eye drops, but the team at Real Eyes took a closer look and discovered my eye condition was worse than it appeared, so I finally got antibiotic eye drops!!!!! Susan, the eye tech and receptionist, greeted me when I arrived for my appointment. She was incredibly kind, patient, and helpful. She never made me feel bad when my eyes kept closing during the tests, which I really appreciated. Dr. Shaun Pati was also fantastic. He was patient, thorough, and took the time to answer all of my questions without ever being dismissive. He ran several comprehensive tests on my eye and even did a vision test, so I was finally able to get my prescription updated. Afterwards, Susan helped me pick out a pair of glasses so I was able to get my prescription glasses. The whole visit took about three hours, but it honestly felt like such a productive errand day, as I was able to kill two birds with one stone. I left feeling well taken care of and really grateful for the team at Real Eyes Optometry!

This was my first experience with Real Eyes Optometry, and I am very pleased with their customers service. I did my eye exam and chose my lens and frame from them. Dr. Shaun Pati and Susan who I dealt with were very professional and patient in making sure I was content with my purchase. Their location is not so easy to notice but because its inside metro town center its convenient. Look for Susan if you have any questions.

Dr Sahota is really awesome, she explains to you in detail what you should do and is kind to answer any questions you might have. Also the Team in is awesome. I had a question about my prescription and I emailed them late in the day (after 5pm!!!) but still got a response a few minutes after!!!(i'm still in shock 🙂how fast Ms. Susan replied). They were gracious to help me out, even though they could have said "your appt was last week why are you asking more questions", but instead helped me out with my query. I am VERY pleased with this Team 👏👍👏

I think everthing is great the staff Susan is very helpful and efficient she deserves raise ❤️❤️❤️❤️ highly recommend🥰🥰

I recently visited Real Eyes Optometry and had an amazing experience. The receptionists and doctors were extremely friendly and professional. One of the staffs, Susan, explained everything clearly and had no problems with answering any question I had. I will definitely be coming back and will recommend this place to my family.

My mom is not only happy with her two new pairs of glasses (one for distance and one for reading), but she’s especially impressed and satisfied with Susan’s professionalism, helpfulness, and excellent service.

Very good quality, my son likes this glasses. The professional is very helpful, and very kind!

Excellent service from Susan!