Testimonials

(Translated by Google) The issue with the call was resolved efficiently by courteous staff. Thank you to the team. (Original) Le problème associé à l'appel placé a été résolu efficacement avec du personnel courtois. Merci à l'équipe.

(Translated by Google) Very good experience. It didn't take the technicians long. (Original) Très bonne expérience. Ça pas pris grand temps aux techniciens.

Excellent service. Jerrod ( sales) explained everything perfectly. Installers showed up fast , on time , did great work and cleaned up afterward . I have already recommended a few people here

Agents were knowledgeable and courteous.

Your technician who serviced my system today is first class. Very knowledgeable about the equipment and gave me great tips on the operation. Many thanks John Guinn

We moved into an older home this past January that needs some work and we have had the team at Bertrand over to work on our boiler and install a new tankless water heater. We found their pricing to be very fair and the service has been great. Next on the list they will be installing our ductless heat pumps. Thanks to Jerrod for all his help.

Great work

Excellent service ! Very professional and friendly service ! I highly suggest this plumbing company. Today on Aug 13th, Charlie and Sterling installed my new a/c. They did a wonderful job. They were very professional and efficient. Thank you guys for providing such excellent service !

My wife and I moved to Embrun a little over a week ago. Due to insurance requirements we needed to update the hot water tank in our recently purchased home. When I asked a good friend and long time resident of Embrun who they recommended for the job, they responded, without hesitation, Bertrand Plumbing and Hearing. Armed with their recommendation, I called around to obtain quotes, strategically leaving Bertrand to the last. Needless to say, I was not disappointed. Thank you, Jerrod!! Today Charlie and Sterling arrived at approx 0710; on time and ready to go as promised. Perhaps more importantly than showing up on time is the attitude and energy with which they arrived. Charlie and Sterling had smiles on their faces and were warm and respectful in their interactions. They felt more like friends than contractors! Charlie and Sterling rolled out the red carpet and got straight to work. Charlie patiently answered all of my questions and Sterling easily held a conversation about trades. Both went above and beyond on job specific items and took initiative on a couple of other observations they made. By the time they left I had a brand new on demand hot water system, education on how to work it, a clean job site and a feeling of utmost confidence in choosing Bertrand Plumbing and Electric. I am truly happy with the installation and the service received today! Thank you Charlie and Sterling!

After a few hiccups on installation a few years ago their annual maintenance has been great.

Excellent On time, took off their boots, very polite, very quick and clean.

Vraiment professionnel

Very professional person. What I thought had to get done and what they did was completely different to save me lots of money. Thank you, John for the wonderful afternoon

Colin arrived on time, polite, did a great and clean job.

Excellent advice and service in getting my old pool heater up and working to save me the cost of replacing this season. Thank you!

A great local family company That offers quality products, service & fair rates with professional staff & awesome ratings. You will not be disappointed with Bertrand ever.

Bon service

Another shout out to Bertrand Plumbing & Heating Inc; simply the best when it comes to prompt and professional service! An amazing team of technicians who are both courteous and extremely knowledgeable. I can’t say enough superlatives about Bertrand from the owners like Martin and Roxanne, reception and Stephanie to Yanick, Brad, Joshua: they’re all incredible people who truly care about customer service. Thanks sincerely!

As always you folks were friendly, efficient and professional.

Great job done thoroughly in a time-efficient way. Thanks so much.

The 2 plumbers were respectful and explained my options clearly. And they cleaned up their mess!

Colin was very nice and knowledgeable. He was able to assess and fix my AC quickly and efficiently!

Quick and efficient fix of our A/C unit this summer! Highly recommend.

AC tech arrived as scheduled and was quickly able to diagnose and resolve our problem. Extremely helpful, great advice, excellent service, a pleasure to work with in our home and at a cost that was very reasonable.

Le travail a bien ete mais j’avais demande une inspectiln generale et je nd sais pas si ca rte fait